Palautuskäytäntö
Products picked up or delivered in person do not have a right to exchange or return.
In cases where a buyer has received a personal discount, returns are not permitted.
Items purchased through our web page can be returned within 14 calendar days. We consider the day when item was picked up by the buyer as a first day of 14 days period. For instance, if item was picked up 05.05.2025 last day when return is possible is 18.05.2025. Return is only possible if item hasn't been used by buyer, return tag is still attached and not damaged. In case if tag is still attached but item was used refund is impossible.
Return shipping is buyers response. Item should be shipped to the following address: 53100 Myllymäenkatu 13 Lappeenranta (Matkahuolto terminal in Lappeenranta), phone number +358504722636. Item must be shipped within 14 calendar days after it was picked up from pick up point. Shipping by Posti or other carriers is possible as well by sending the item to the nearest pick-up point. If item is lost or damaged on the way back to us refund is not possible.
If item is returned to us and we find that refund is impossible (item was used or damaged, return tag is removed or damaged), we can ship the item back to the buyer. In that case buyer is covering shipping cost (9€ for the domestic shipping and 25€ for the international shipping).
Shipping cost (9€ for domestic shipping in Finland / 25€ for international shipping) and 3% of item's cost (processing fee) will be reduced from refund's amount.
For example, if price of returned item is 500€, we will issue 476€ refund (500€-9€ shipping cost - 15€ processing fee). If there are few items in the order and buyer would like to keep some items shipping fee will not be reduced from the refund amount.
If buyer did not pick up parcel from pick-up point and it was returned to us we consider it as a return. So we will reduce shipping cost (9€) + return shipping cost +3% processing fee from the refund amount.
There are two exceptions when we will reimburse 100% of item's cost (full refund). In those cases we provide return shipping label as well:
1. If the sold product is not authentic. Buyer gets right for the full refund in case a certificate of inauthenticity issued by Entrupy provided. Just opinion or other certificates do not give rights for full refund.
2. If sold product does not match with the description. It must be serious difference with the description. If something is shown on the pictures but not mentioned in the description it means that item's description is still correct. If something is mentioned in the item's description (signs of use) but not shown on the pictures it means that description is correct. For example, if description says that metal parts have signs of wear but scratch on the buckle is not shown on pictures, item is still matching with the description.
If product doesn't match with the description, buyer must inform us about it via email within 48 hours after order was picked up. We do not accept complaints about incorrect description if they weren't reported in 48 hours after parcel was picked up.
If you would like to return purchased item you need to inform us immediately via email info@reluxfinland.com.
Refund will be issued after we receive and check the returned item. Refund will be issued by same payment method as was used for purchase.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags
For customers from outside of EU:
- Returns are not possible.